TERMS AND CONDITIONS
MYXOMATOSIS, VHD & RVHD2
All rabbits must be vaccinated against Myxomatosis, VHD & also the new strain of RVHD2. This is now done every 12 months with one complete vaccination - Myxo-RHD PLUS.
Rabbits vaccinated for the FIRST TIME or are OVERDUE must be immunized 21 days before checking in - this is to make sure the vaccines have taken effect and your bunny is fit and well before boarding.
A registration form needs to be filled in and brought with you on checking-in day. This is so we know as much about your pet as possible. The registration form can be found under Contact on the tool bar at the top of the page, alternatively I can send you one.
We will refuse to board your pet/s if you can't provide evidence of their individual, up-to-date vaccination records/annual booster history. If you have lost your vaccination certificate, don't worry, you can get printed confirmation of vaccinations from your vet.
MALES & FEMALES
We only board neutered male and spayed female rabbits - if they are old enough to have had these procedures (which is around 16 weeks for males and around 20 weeks for females). This is for the comfort of all our guests. Some exceptions can be made so, please discuss with me.
Pets must be in good health and any medical conditions must be discussed with us before making a booking. Rabbits can not stay with us if they are showing any signs of 'Snuffles' (Pasteurella), any mite/lice infestation, illness, disease, injury or open wounds or who are on a course of antibiotics for something that could be contagious or have matted, dirty or wet bottoms as this makes them more prone to fly strike.
CHECKING-IN AND CHECKING-OUT TIMES
Checking-In and out times are by an agreed appointment time . Checking-in usually takes around 15-20 minutes. If you are running late please phone as soon as possible. If you are going to be overly late, we may have to rearrange a new time later that day, as there may not be anyone to greet you when you arrive.
If your checking-out date is delayed and you need an extra night, we'll do what we can to put your bunnies up for an extra night in their suite. If you collect your pet before their arranged checking-out date, there is no refund for 'unused' days.
We require a £10 deposit per rabbit to secure your pet's holiday with us. The balance is paid when you check-in. Bookings totalling £125 or more will require a 25% deposit. We accept cash or you can pay by *card payment.
We appreciate as much notice as possible if you have to cancel your booking, however, deposits are non-refundable. If you can't provide proof of vaccination status on checking in, your booking will be cancelled, however your deposit will be non-refundable. If we have to cancel your booking, your deposit will be refunded in full.
If your pet becomes ill during their stay we will contact you or your emergency contact immediately. If we are unable to contact anybody, we will get veterinary treatment for your pet and proceed in their best interest. Any costs will be payable by you upon your return. We charge £10 for attending each veterinary appointment. Treatment details and receipts will be given to you when you check out.
If you pet needs to be hospitalised at the veterinary surgery, boarding fees are non refundable. However, we would waive the £10 charge for the veterinary appointment/transportation under these circumstances.
Sadly, small animals can pass away with very quickly with very little warning, after showing the initial signs of being sick, even following veterinary treatment. If this should happen, we will contact you immediately to discuss your wishes. Lucy’s Holiday Hutch accept no liability in the unlikely event that this may happen. We will be unable to refund any remaining boarding fees and you will still be liable for any veterinary fees incurred, including cremation.
By signing our terms and conditions, you agree to pay any veterinary costs your pet incurs and settle any outstanding veterinary care bills with *ourselves, or the veterinary surgery, when your pet checks out.
*All card payments to settle vetinerary bills or transport to and from the vets incur a 2.75% transaction fee, as this is what we are charged for the iZettle PayandGo service.
If bonded rabbits start fighting during their stay they will be separated and I will start a re-bonding process daily with them. I shall notify you if this happens though.
If you fail to collect your pets within 7 days of the agreed collection date (and you have made no contact with us to explain your circumstances) we reserve the right to surrender your pet to a rabbit rescue service to be made available for adoption. Of course we will do everything we can to contact you prior to making this tough decision.
If you would prefer not to have your pets on our social media updates or used on our website then please let us know when you check in.
All pet owners must accept that accident, injury, illness, disease, mite infestation (as hay & straw are natural products) death, theft, public liability and all other insurances for the animal or themselves whilst visiting and boarding with us are their responsibility and that Lucy's Holiday Hutch are released of any and all such liabilities.
By signing our registration form you confirm that you have answered all of the questionnaire honestly and read and agreed with our 'Terms and Conditions' for this and any repeat visits to Lucy's Holiday Hutch.
It is the pet owners responsibility to check our Terms and Conditions before making a booking.